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KnockIQ Terms of Service

Effective Date: June 8, 2026 Last Updated: June 8, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a binding legal agreement between KnockIQ, LLC ("KnockIQ," "we," "us") and the entity or individual that subscribes to the KnockIQ service ("Customer," "you"). By creating an account, accessing the service, paying a subscription fee, or directing your employees or contractors to use the service, you agree to be bound by these Terms.

If you are accepting these Terms on behalf of an organization, you represent and warrant that you have authority to bind that organization, and "you" refers to that organization.

If you do not agree to these Terms, do not use the service.

2. Definitions

3. Eligibility and Account Registration

The Service is offered to businesses for use in commercial canvassing operations. To create a Customer Account, you must:

You are responsible for everything that happens under your Customer Account, including actions taken by your Authorized Users.

4. Subscription, Fees, and Renewal

4.1 Plans and fees

Subscription Plans, included features, seat counts, and pricing are described at https://www.getknockiq.com/pricing. You agree to pay all fees applicable to the Subscription Plan you select.

4.2 Billing

We bill subscription fees in advance on a monthly or annual basis, depending on the Plan you choose. Billing is handled by our payment processor, Stripe. By providing payment information, you authorize us (through Stripe) to charge your payment method for all fees as they become due.

4.3 Free trials

We may offer a free trial period. At the end of a free trial, your Subscription Plan automatically converts to a paid plan unless you cancel before the trial ends. You may cancel at any time during the trial through your account settings.

4.4 Auto-renewal

Subscriptions renew automatically at the end of each billing period at the then-current rate for your Plan, unless you cancel at least one (1) day before the renewal date. You can cancel from your account settings.

4.5 Taxes

Fees are exclusive of taxes. You are responsible for any sales, use, value-added, or similar taxes applicable to your subscription, other than taxes on KnockIQ's net income.

4.6 Past-due amounts

If your payment fails, we may suspend or terminate access to the Service. Past-due amounts may bear interest at the lesser of 1.5% per month or the maximum rate permitted by law, plus reasonable collection costs.

4.7 Refunds

Subscription fees are non-refundable, except where required by law or expressly stated otherwise in writing. If we terminate your account for cause (Section 17), no refund is owed.

5. Acceptable Use

You and your Authorized Users must use the Service lawfully and in accordance with these Terms. You must not (and must not permit anyone else to):

5.1 General prohibitions

5.2 Canvassing-specific obligations (critical)

Because the Service is used to record information about individuals (Visited Persons) who did not directly engage with KnockIQ, you assume the following specific obligations as a condition of using the Service. You are solely responsible for compliance with these obligations and you indemnify KnockIQ for any failure to comply (Section 16):

(a) Lawful basis for collection. You represent that you have, and will maintain, the lawful basis required by every jurisdiction in which your Reps operate to collect, store, and use the personal information of Visited Persons through the Service.

(b) Compliance with do-not-knock registries. You are responsible for identifying and complying with every municipal, county, and state do-not-knock registry that applies in your operating territory. You are responsible for loading the relevant do-not-knock entries into the Service and for ensuring your Reps respect those entries. KnockIQ does not maintain a centralized do-not-knock registry, does not warrant the completeness of any registry you load, and is not liable for any failure of a Rep to honor the registry.

(c) Solicitor licensing. You are responsible for obtaining and maintaining any solicitor, peddler, canvasser, or door-to-door sales license required in the localities where your Reps operate. The Service does not verify license status.

(d) No audio capture. KnockIQ does not collect audio recordings, voiceprints, or other voice-derived data. If KnockIQ ever reintroduces a feature that captures audio, you will receive at least 30 days' notice and may opt your Customer Account out of that feature; in the meantime, you must not attempt to circumvent this restriction by integrating third-party recording tools through the Service or by directing Reps to record Visited Persons by other means. You are independently responsible for any audio recording your Reps make using devices or apps outside the Service, including compliance with state wiretapping and all-party-consent laws (currently including California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, and Washington).

(e) Photo capture restrictions. You must instruct your Reps to use the photo-upload feature only to photograph building exteriors visible from a publicly accessible location that are directly relevant to the service being quoted (e.g., roof, siding, gutters, driveway). Reps are prohibited from photographing:

You are responsible for any tort, statutory, or criminal claim arising from a Rep's failure to follow these restrictions.

(f) TCPA and CAN-SPAM compliance for follow-up communications. Phone numbers, email addresses, and other contact information logged in the Service are operational records of a doorstep interaction. They do not constitute prior express written consent for marketing telephone calls, text messages, or emails. If you or any party to whom you provide this information later contacts a Visited Person by phone, text, or email — including through an outbound webhook or other integration you enable — you must independently obtain any consent required by the federal Telephone Consumer Protection Act (47 U.S.C. § 227), the CAN-SPAM Act (15 U.S.C. § 7701 et seq.), state mini-TCPAs, and any other applicable communications law. KnockIQ does not transmit marketing communications on your behalf and is not a "seller," "telemarketer," or initiator of communications under the TCPA.

(g) Home solicitation sales acts. Any sale closed at the door is subject to the Federal Trade Commission's Cooling-Off Rule (16 C.F.R. Part 429) and to state Home Solicitation Sales Acts. The Service does not generate sales contracts and does not provide statutory cancellation notices. You are responsible for providing all required disclosures, contracts, and cooling-off notices to your customers (the Visited Persons who become buyers).

(h) Visited Person privacy requests. If a Visited Person contacts you to exercise privacy rights (e.g., a request to access or delete information), you must respond as required by applicable law. KnockIQ will assist you in locating and acting on the relevant records on reasonable request, and may itself receive and process such requests as a controller (see our Privacy Policy).

(i) Outbound integrations. If you enable an outbound webhook or other integration, you are responsible for the security and lawful use of the destination endpoint and for any onward processing of Customer Data (including Visited Person address, contact, service-interest, and estimated-value fields) that the integration transmits. You are responsible for configuring which events and data the integration sends.

(j) Rep training. You must train your Authorized Users on the obligations in this Section 5 before authorizing them to use the Service in the field. KnockIQ may, but is not required to, provide training materials.

(k) No automated decisioning in regulated contexts. You must not use the Service or data from the Service as the sole basis for any decision producing legal or similarly significant effects on a Visited Person (for example, denial of a service offer based solely on automated profiling), without separately ensuring compliance with the relevant law.

6. Authorized Users (Reps)

You may invite individuals you employ or engage as Reps to access the Service under your Customer Account. By inviting a Rep, you represent that:

You are responsible for all activity that occurs under each Rep's credentials, including any breach of these Terms or applicable law by the Rep.

7. Customer Data

7.1 Ownership

As between you and KnockIQ, you retain all rights, title, and interest in Customer Data. KnockIQ does not claim ownership of Customer Data.

7.2 License to KnockIQ

You grant KnockIQ a non-exclusive, worldwide, royalty-free license to host, store, transmit, display, copy, process, and otherwise use Customer Data solely as necessary to (a) provide the Service to you, (b) operate, maintain, secure, and improve the Service, (c) comply with legal obligations, and (d) generate aggregated and de-identified data for KnockIQ's internal business purposes.

7.3 Aggregated and de-identified data

KnockIQ may create aggregated and de-identified data from Customer Data and may use that aggregated data for internal analytics, benchmarking, and product improvement. Aggregated data must not contain any information that could reasonably be used to identify you, any Rep, or any Visited Person.

7.4 Responsibility for accuracy

You are responsible for the accuracy and lawfulness of Customer Data, including data your Reps enter about Visited Persons. KnockIQ does not validate the accuracy of doorstep entries.

7.5 Export and deletion

You may export Customer Data through the Service at any time during the term. Within 30 days of termination, you may request a final export. After that period, KnockIQ will delete Customer Data from active systems within 60 days (total: 90 days from termination), subject to any retention required by law or any legal hold notified to you. Operational retention windows for live-account data (interactions, photos, GPS, etc.) are described in our Privacy Policy.

8. Data Processing Addendum

A Data Processing Addendum ("DPA") is incorporated into these Terms by reference and forms part of the agreement between us. The DPA describes our respective roles, the technical and organizational measures we maintain, the sub-processors we use, and our commitments regarding data-subject rights requests and breach notification. The current DPA is available at https://www.getknockiq.com/dpa.

To the extent any provision of the DPA conflicts with these Terms, the DPA controls with respect to the processing of personal information.

9. Confidentiality

Each party may receive Confidential Information from the other. "Confidential Information" means non-public information disclosed by one party to the other that is identified as confidential at the time of disclosure or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure. KnockIQ's Confidential Information includes the Service's non-public features, pricing, performance, and roadmap. Customer Confidential Information includes Customer Data.

Each party will (a) use Confidential Information only for purposes of performing under these Terms, (b) protect Confidential Information with at least the same care it uses for its own confidential information of like importance (and in no event less than reasonable care), and (c) limit access to Confidential Information to its personnel and contractors who need access for those purposes and who are bound by written confidentiality obligations.

Confidentiality obligations do not apply to information that is or becomes public through no fault of the receiving party, was independently developed without use of the disclosing party's Confidential Information, was rightfully received from a third party without restriction, or is required to be disclosed by law (with prompt notice to the disclosing party where legally permitted).

10. Intellectual Property

The Service, Documentation, and all related technology, designs, trademarks, and content (other than Customer Data) are the property of KnockIQ or its licensors. We grant you a limited, non-exclusive, non-transferable, non-sublicensable right during your subscription term to access and use the Service and Documentation solely for your internal business purposes and in accordance with these Terms.

All rights not expressly granted to you are reserved.

10.1 Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant KnockIQ a perpetual, irrevocable, worldwide, royalty-free license to use it for any purpose without obligation to you.

11. Third-Party Services

The Service integrates with third-party services that we use to operate the platform (e.g., Supabase, Stripe, Google Maps Platform, OpenStreetMap, Resend) and that you may optionally enable (e.g., outbound webhook integrations such as Zapier). When you enable an outbound integration, the Service may transmit Customer Data — including per-interaction records about Visited Persons — to the destination you configure; that onward transfer is governed by Section 5.2(i). KnockIQ does not control third-party services, and your use of them is governed by their respective terms and privacy policies. KnockIQ is not responsible for the acts, omissions, or content of third-party services.

The current list of sub-processors is maintained at https://www.getknockiq.com/sub-processors. We will provide notice of material changes to the sub-processor list as described in the DPA.

12. Service Availability

We strive to keep the Service available but do not guarantee uninterrupted access. The Service may be unavailable from time to time for scheduled maintenance, urgent fixes, or events beyond our reasonable control. We will use commercially reasonable efforts to provide advance notice of scheduled maintenance.

We do not currently offer a contractual service-level commitment ("SLA") through these Terms.

13. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE AND DOCUMENTATION ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. KNOCKIQ DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, KNOCKIQ MAKES NO WARRANTY THAT:

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; IN THOSE JURISDICTIONS, THE EXCLUSIONS IN THIS SECTION APPLY ONLY TO THE EXTENT PERMITTED.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) No indirect damages. NEITHER PARTY IS LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(b) Cap on direct damages. EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE FEES YOU PAID KNOCKIQ FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (ii) ONE HUNDRED DOLLARS ($100).

(c) Exceptions. The limitations in this Section 14 do not apply to (i) a party's indemnification obligations under Section 16, (ii) a party's breach of confidentiality obligations under Section 9, (iii) Customer's payment obligations under Section 4, (iv) liability that cannot be limited under applicable law (including gross negligence, willful misconduct, or fraud).

(d) Allocation of risk. You acknowledge that the limitations in this Section reflect an allocation of risk between the parties, that the fees for the Service reflect this allocation, and that the limitations form an essential basis of the bargain.

15. KnockIQ's Indemnification of You

KnockIQ will defend, indemnify, and hold harmless Customer and its officers, directors, employees, and agents from and against third-party claims alleging that the Service, as provided by KnockIQ and used in accordance with these Terms, infringes a US patent, US copyright, or US trademark of the claimant.

If the Service becomes, or in KnockIQ's opinion is likely to become, the subject of an infringement claim, KnockIQ may, at its option and expense: (a) procure for Customer the right to continue using the Service, (b) modify the Service so it is non-infringing, or (c) terminate the affected portion of the Service and refund pre-paid fees for the unused subscription period.

This Section states KnockIQ's sole liability and Customer's sole remedy for any third-party infringement claim.

16. Customer's Indemnification of KnockIQ

Customer will defend, indemnify, and hold harmless KnockIQ and its officers, directors, employees, contractors, and agents from and against any claim, loss, damage, liability, fine, penalty, or expense (including reasonable attorneys' fees) arising out of or relating to:

(a) Customer's breach of these Terms (including Section 5); (b) Customer Data, including its accuracy, lawfulness, and any third-party claim that Customer Data infringes or violates a right; (c) Any act or omission of an Authorized User (including but not limited to a Rep), including trespass, unlawful recording, unauthorized photography, harassment, ignoring a do-not-knock entry, or violation of a solicitor-licensing requirement; (d) Any follow-up communication initiated by Customer or by any party to whom Customer transferred Customer Data (including via an outbound integration Customer enables), including any claim under the TCPA, CAN-SPAM, or a state telemarketing or anti-spam law; (e) Any home-solicitation-sales transaction, including any failure to provide required cancellation notices; (f) Any claim by a Visited Person arising from Customer's collection, use, or disclosure of personal information about that Visited Person; (g) Customer's failure to obtain any consent required by applicable wiretapping, recording, or biometric privacy law (including BIPA in Illinois, CUBI in Texas, and RCW 19.375 in Washington); (h) Any tax, license, or registration obligation of Customer.

KnockIQ will give Customer prompt notice of any claim, allow Customer to control the defense (subject to KnockIQ's right to participate at its own expense), and cooperate reasonably. Customer may not settle a claim that imposes any obligation on KnockIQ or admits any wrongdoing without KnockIQ's prior written consent.

17. Term and Termination

17.1 Term

These Terms begin when you first accept them and continue until terminated as provided here.

17.2 Termination for convenience

Either party may cancel a subscription at the end of the then-current billing period through the Service's account-management interface or by written notice.

17.3 Termination for cause

Either party may terminate immediately on written notice if the other party (a) materially breaches these Terms and does not cure the breach within 30 days of notice, (b) becomes insolvent, files for bankruptcy, or makes a general assignment for the benefit of creditors, or (c) ceases operations.

17.4 Suspension

KnockIQ may suspend access to the Service immediately, without prior notice, if (a) Customer's account is past due, (b) Customer's use of the Service threatens the security or stability of the Service or other users, (c) KnockIQ reasonably believes Customer's use violates law or these Terms (including Section 5.2), or (d) required by law or regulator order.

17.5 Effect of termination

On termination: (a) all licenses granted under these Terms end immediately, (b) Customer's access to the Service ends, (c) Customer may export Customer Data for up to 30 days, after which KnockIQ will delete it as described in Section 7.5, and (d) any provision that by its nature should survive termination (including Sections 4, 7, 9, 10, 13, 14, 15, 16, 18, 19, and 21) survives.

18. Dispute Resolution

18.1 Informal resolution

Before filing any formal claim, the party with the dispute will send written notice to the other party describing the dispute and proposed resolution. The parties will negotiate in good faith for at least 30 days to resolve the dispute.

18.2 Binding arbitration

If the dispute is not resolved within the negotiation period, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by JAMS under its Comprehensive Arbitration Rules and Procedures (or its Streamlined Arbitration Rules if the amount in controversy is below the applicable threshold), by a single arbitrator. Arbitration will take place in Hillsborough County, Florida (Tampa) (or by remote hearing at the arbitrator's discretion). Judgment on the award may be entered in any court of competent jurisdiction.

18.3 Class-action waiver

EACH PARTY WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. ARBITRATION WILL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY. If a court finds this waiver unenforceable, the entire arbitration agreement is null and void, and the parties' disputes will be resolved in court (Section 18.5).

18.4 Carve-outs

Either party may seek (a) injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property, Confidential Information, or Service security without first proceeding through informal resolution or arbitration, and (b) small-claims-court actions to the extent permitted by that court's jurisdictional limits.

18.5 Court fallback

If arbitration is unavailable for any reason, the parties consent to the exclusive jurisdiction of the state and federal courts located in Hillsborough County, Florida for resolution of any dispute.

19. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

20. Modifications

20.1 To the Service

We may modify, enhance, or discontinue features of the Service from time to time. We will not materially degrade the core functionality of a paid subscription during the paid term.

20.2 To these Terms

We may update these Terms from time to time. If we make a material change, we will give Customer notice at least 30 days before the change takes effect, by email to the Customer Account's billing contact and by posting the updated Terms at https://www.getknockiq.com/terms. Continued use after the effective date constitutes acceptance. If you do not accept material changes, your sole remedy is to terminate before the effective date and receive a pro-rata refund of any pre-paid fees for the unused period.

21. General

21.1 Notices

Notices to KnockIQ must be sent to legal@knockiq.com with a copy to KnockIQ, LLC, Attn: Legal, 4609 N Clark Ave, Tampa, FL 33614. Notices to Customer will be sent to the email address on file for the Customer Account.

21.2 Assignment

You may not assign these Terms or any rights or obligations under them without KnockIQ's prior written consent, except to a successor in a merger, acquisition, or sale of substantially all assets. KnockIQ may assign these Terms freely. Any assignment in violation of this section is void.

21.3 Force majeure

Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, government action, labor disputes, pandemic, internet outages, or third-party service outages.

21.4 Independent contractors

The parties are independent contractors. Nothing in these Terms creates an agency, partnership, joint venture, employment, or fiduciary relationship.

21.5 No third-party beneficiaries

These Terms do not confer any rights on any third party, except as expressly stated.

21.6 Severability

If any provision is held unenforceable, the remaining provisions remain in full effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

21.7 Waiver

A waiver of any provision is effective only if in writing and signed by the waiving party, and applies only to the specific instance.

21.8 Entire agreement

These Terms, the Privacy Policy, the DPA, and any order forms or schedules executed between the parties constitute the entire agreement and supersede all prior agreements regarding the subject matter.

21.9 Order of precedence

In case of conflict: (a) a signed order form controls over these Terms for the specific subject of conflict, (b) the DPA controls over these Terms with respect to processing of personal information, and (c) otherwise, these Terms control.

21.10 Export and sanctions

You represent that you and your Authorized Users are not located in, organized under the laws of, or ordinarily resident in a country subject to comprehensive US sanctions, and that you are not on any US sanctions list. You will not use the Service in violation of US export-control laws.

21.11 Federal customers

The Service is "commercial computer software" and "commercial computer software documentation" under FAR 2.101 and DFARS 252.227-7014(a)(1). Use by US Government end users is subject to commercial-license terms.

22. Contact

Questions about these Terms: legal@knockiq.com Billing questions: billing@knockiq.com Privacy questions: privacy@knockiq.com Security incident reports: security@knockiq.com Phone: (813) 669-0997

Mailing address: KnockIQ, LLC 4609 N Clark Ave Tampa, FL 33614 United States

Version: 2.0

These Terms of Service are provided for general informational purposes and do not constitute legal advice. KnockIQ recommends review by qualified counsel before publication and periodically thereafter.

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